Our Shipping Policy was last updated January 10, 2022.
We currently offer pick-up instore. Delivery times quoted are approximate, we are not responsible for manufacturer or supplier related delays.
*Please note that shipping costs will vary based on order size and delivery location.
Return & Refund Policy
Our Return and Refund Policy was last updated January 10, 2022.
Thank you for shopping at Austin Goods Corp.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy was generated by TermsFeed Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Austin Goods Corporation, 1204 12 St SW, Calgary, AB T3C 1A9.
- Goods refers to the items offered for sale on the Service.
- Orders means a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Austin Goods Corp, accessible from https://www.austingoods.ca/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
We are unable to accept cancellations on custom orders.
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by sending us an email: [email protected].
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized. Customers will be responsible for anything labeled “customer’s own measurement” or “customer’s own material”.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- All wallpaper + cut fabric sales are final.
- All sale + discounted items are final sale.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
1204 12 St SW, Calgary, Alberta, T3C 1A9, Canada
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us by sending us an email: [email protected].